Customer Service Representative - Virtual Assistant

Annual Leaves As Per Labour Law, Medical Insurance, Visa, Perks & Benefits As Per Labour Law

Vacancy

Job Description

• Order Processing: Handle and process customer orders accurately and promptly.
• Customer Handling: Interact with customers to address their inquiries, complaints, and requests via chat support.
• Customer Assistance: Provide proactive and efficient support to customers, ensuring high levels of satisfaction.
• Manage and resolve customer inquiries and issues via chat in a timely manner, ensuring a positive customer experience.
• Conduct follow-up communications with customers to verify satisfaction and gather feedback for service improvement.
• Foster a friendly and professional tone in all customer interactions, building rapport and trust with clients.

Desired Candidate Profile

Key Skills and Qualifications:

• Patience: Ability to remain calm and composed when dealing with customer issues.
• Passion to Help: Demonstrated passion for helping customers and providing excellent service.
• Chat Etiquette: Excellent chat communication skills, with an understanding of polite and efficient responses.
• Fast Typing: Ability to type quickly and accurately to manage multiple customer interactions simultaneously.
• Problem-Solving: Strong problem-solving skills to address and resolve customer issues effectively.
• Customer Service Experience: Previous experience in customer service is preferred.