Customer Service Representative - UAEN

Job Summary

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will provide outstanding support and assistance to our customers, ensuring a positive experience and swift resolution of inquiries.

Key Responsibilities

1. Handle customer inquiries via phone, email, and chat in a professional and timely manner.
2. Resolve customer issues, complaints, and concerns with empathy and efficiency.
3. Maintain a thorough understanding of company products, services, and policies.
4. Process orders, returns, and exchanges accurately.
5. Document customer interactions and feedback to help improve the customer experience.
6. Collaborate with internal teams to address and resolve escalated issues.

Qualifications

1. High school diploma or equivalent (Bachelor's degree preferred).
2. Proven experience in customer service or a related role.
3. Strong communication and interpersonal skills.
4. Ability to multitask, prioritize, and manage time effectively.
5. Proficiency in Microsoft Office and CRM software.
6. Positive attitude and problem-solving mindset.