Customer Service Representative - Connex Emirates

We are looking for a Fresh Customer Service Representative to join our team in Dubai. If you are passionate about helping others and providing top-notch customer support, this is a great opportunity to start your career in customer service.

Responsibilities:

1. Handle customer inquiries via phone, email, or in person
2. Provide information about products, services, and policies to customers
3. Resolve customer complaints and issues promptly and professionally
4. Process orders, returns, and exchanges as required
5. Maintain a detailed record of customer interactions and follow up as needed
6. Ensure customer satisfaction by going above and beyond to meet their needs
7. Collaborate with other departments to solve complex customer problems
8. Assist with administrative tasks, including filing and maintaining records
9. Provide feedback to management on common issues and customer trends

Qualifications:

1. Excellent communication and interpersonal skills
2. Ability to handle multiple tasks and work in a fast-paced environment
3. Strong problem-solving skills and attention to detail
4. Proficiency in MS Office and basic computer skills
5. Willingness to work flexible hours, including evenings and weekends
6. Previous experience in customer service is a plus but not required

Competitive salary and benefits package

Supportive and collaborative work environment

Opportunities for career growth within the company

Join our team and help us provide exceptional service to our customers!