Customer Service Representative - Business Banking (Emirati)

Business Banking focuses on the development and management of small to medium size accounts by offering both assets and liabilities solutions. The unit leverages on the skills, knowledge, and expertise of its staff to grow the portfolio and increase its contribution to the overall development and profitability of the bank

The primary purpose of this job is to provide quality transactional services to the client and sales referrals of other associates and manage back office issues.

Responsibilities

• Effectively identify and respond to Business Banking client needs.
• Ensure completion of client transaction in timely and quality manner.
• Increase client satisfaction by providing high-quality service.
• Support the quality initiative by reducing transaction defeats and cycle time.
• Incorporate EIB values into all activities.
• Add value to our clients through delivering on our EIB Banking experience.
• Provide product and service information, advice and relevant products and services to customers to increase their awareness and promote their usage.
• Greet and orient the client to EIB products and service
• Manage efficient paper –flow, supporting relevant procedures
• Contact clients and support in getting missing documents
• Address customer problems and complaints to achieve satisfactory resolutions.
• Referring issues beyond the role limit to appropriate points of reference
• Resolve client problems and respond to inquiries quickly and effectively

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• UAE Nationals will only be considered