Customer Service Representative (Arabic) - 9 Months Contract

As a Customer Service Representative, you will be the first point of contact for our customers, providing them with friendly and professional assistance. You will handle inquiries, resolve concerns, and maintain a high level of customer satisfaction. Your role will be crucial in ensuring that every customer interaction reflects our commitment to excellence and builds positive relationships.

Key Responsibilities:

1. Respond promptly to customer inquiries via phone, email, or in-person.
2. Acknowledge and resolve customer complaints.
3. Assist customers with placing orders, processing returns, and tracking shipments.
4. Provide product and service information to customers.
5. Identify and escalate priority issues to the appropriate team member.
6. Follow up on customer interactions and ensure resolution.
7. Maintain accurate records of customer interactions and transactions.
8. Collaborate with other departments to ensure seamless customer experiences.
9. Meet personal/team targets and contribute to overall company goals.

Requirements:

1. Previous experience in customer service or a related field preferred.
2. Excellent communication skills, both verbal and written.
3. Strong problem-solving abilities and attention to detail.
4. Ability to multitask, prioritize, and manage time effectively.
5. Proficiency in MS Office and CRM software (if applicable).
6. Customer-oriented mindset with a positive attitude.

Qualifications:

1. At least 1 - 3 years' of relevant work experience.
2. Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
3. Ability to multi-task, organize, and prioritize work.