Customer Service Representative

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Responsibilities And Duties

• Act as the 1st Point Of Contact for all customers across all locations and Navy Afloat vessels.
• Provide excellent service and support with full knowledge of catalog details, scheduling requirements, ordering details, and WMS system.
• Ensure customer satisfaction by addressing inquiries, resolving issues, and delivering a positive experience in every interaction.
• Assist with the Logistics sub-department by liaising with carriers and SDDC for container bookings for P2P movements from UAE.
• Liaise with internal departments to identify container requirements.
• Other duties as assigned.

About Valiant

Valiant Integrated Services is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Position Requirements

• A minimum of 2 years industry experience in a role within Logistics and Customer Service.
• Familiarity with Military customer service and logistics.
• Ability to work in a team environment / cross-functional.
• Excellent written and verbal communication skills.
• Excellent knowledge of Excel and MS Office applications (Outlook, Word, PowerPoint, etc.).