Customer Service Representative

Meydan Free Zone offers entrepreneurs and start-up businesses the opportunity to set up and run their own businesses right in the heart of Dubai. We provide access to exceptional talent, entrepreneur expertise, and a wide range of start-up support services.

As we continue our exciting growth plans, we seek talented people to join us. We are currently hiring a dynamic Corporate Ambassador who will be responsible to assist and guide prospects, applicants, Channel Partners, and clients in resolving their questions, queries, and transactions.

Key Accountabilities:

• Listen and understand Clients’ requests and concerns.
• Own Clients request till closure by the Client.
• Coordinate internally and externally to reach a satisfactory outcome.
• Answer, guide, and/or resolve their requests to the set standards or better.
• Manage Clients’ escalation, ensuring satisfactory outcomes to the Client within allowed policies and procedures.
• Perform other tasks as directed by the line manager/team leader as needed.

To join our team, you will have:

• Bachelor’s degree or equivalent.
• 3+ years in a similar operational role.
• Knowledge of operational systems to execute transactions including ERP, Zoho, Microsoft Office, etc.
• Excellent communicate skills with clients, colleagues, and other stakeholders.
• Strong problem-solving capability.
• Result oriented.

Language skills:

• English.
• Any second language is desirable.

Our Vision is to be the world-class hub for entrepreneurship and innovation in the region. If you are ready to be a part of that journey, we would love to hear from you!