Customer Service Representative

Our client is looking for an Customer Service Representative to be based in Dubai. UAE.

In this role, you will respond to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards. The Customer Service Representative will perform many of the same duties as the experienced level but will have more direct supervision and oversight. They will typically only receive and/or place telephone calls that are basic and routine as they gain experience with the company's products and services. Solve simple customer problems and analyze customer service needs for communication to service and technical departments. Frequently reports to the Customer Service Manager.

Duties and responsibilities:

• First point of contact for Customers (via mail and phone)
• Order entry, managing and monitoring all orders for customers
• Providing high level of customer service, with daily follow ups and clear communication with customers
• Communication and coordination between sales reps, customers, supply and factory, pricing
• Taking responsibility for invoice processing, amending invoices, issuing credit and debit notes, handling non-technical complains
• Monitor delivery process, coordinate deliveries with warehouse and transport company
• Monitor stock situation- cooperation with supply and factory

Requirements:

• 2 years of experience in a similar position
• Fluent English and other language like Danish/Italian/Spanish/German or Turkish would be an asset
• Knowledge of SAP system would be an asset
• Previous customer service experience will be considered an asset
• Organizational, interpersonal and communication skills
• Ability to work in international environment across cultures
• Quick learner with competence to resolve queries