Customer Service Representative

We are looking for a highly motivated and customer-oriented Customer Care Agent to join our growing e-commerce furniture brand. This role will focus on providing exceptional support to customers through live chat, resolving inquiries, and driving sales conversions. You’ll be the go-to expert for customers looking to make informed purchasing decisions, ensuring their experience is seamless from initial contact to final sale.

Key Responsibilities:

1. Customer Support via Chat:
   Respond promptly and professionally to customer inquiries via live chat, providing solutions to product-related questions, order status updates, shipping inquiries, and more.
2. Engagement:
   Engage with customers proactively and effectively, assisting them through the sales process, recommending relevant furniture items, and closing sales to meet daily/weekly/monthly targets.
3. Product Knowledge:
   Maintain an in-depth understanding of our furniture products, including features, materials, dimensions, and benefits to offer the best advice and recommendations to customers.
4. Problem Resolution:
   Handle customer complaints or issues in a calm, empathetic manner, ensuring resolution to their satisfaction, whether it's related to orders, delivery, or product concerns.
5. Follow-up and Retention:
   Follow up with leads or abandoned carts to help customers finalize their purchases, and engage with repeat customers to foster brand loyalty.
6. Order Processing:
   Process orders through the internal system accurately, ensuring all customer details are correct and that orders are completed seamlessly.
7. Team Collaboration:
   Work closely with other team members, including marketing, logistics, and product teams, to ensure excellent service and address customer needs.

Qualifications:

1. Experience:
   Minimum of 1-2 years of customer service experience, preferably in an e-commerce or retail setting. Previous sales experience is a plus.
2. Skills:
   Excellent written communication skills with the ability to convey clear, helpful information.
   Strong problem-solving and critical thinking abilities.
   Sales-driven with a passion for exceeding customer expectations and meeting targets.
   Proficient in using live chat software and CRM tools.
3. Personal Attributes:
   Friendly, approachable, and empathetic demeanor.
   Self-motivated and proactive, able to work independently in a fast-paced environment.
   Ability to multitask and manage competing priorities.

Benefits:

1. Competitive salary and performance-based incentives.
2. Flexible work hours and remote work options.
3. Employee discounts on products.
4. Opportunities for professional growth and development within the company.

How to Apply:

If you are a customer-centric individual who thrives in a dynamic, fast-paced environment, we’d love to hear from you! Please submit your resume along with a brief cover letter explaining why you’re the perfect fit for this role.