Customer Service Representative

Job Title: Business Outlet Customer Service Executive (UAE National - Females Only)
Location: Various Business Outlets across Dubai
Department: Business
Job Grade: 11

Job Purpose

We are looking for enthusiastic and customer-oriented individuals to facilitate, process, and execute financial transactions at our Business Outlets. The role involves promoting and cross-selling Aafaq Islamic Finance’s products and services while meeting financial and operational targets.

Key Responsibilities

• Process customer financial transactions efficiently and accurately.
• Actively promote and cross-sell financial products and services.
• Provide exceptional customer service and maintain a professional demeanor.

Desired Candidate Profile

Qualifications and Skills:

• Minimum: High School Certificate or Diploma in any relevant field.
• Preferred: Bachelor’s degree in a related field.

Experience:

• No prior experience required.
• Preferred: At least 1 year of experience in a customer-facing role, ideally in banking or financial services.

Skills:

• Excellent communication skills in English and Arabic (spoken and written).
• Strong interpersonal skills to engage with diverse stakeholders.
• Proficiency in MS Office tools.

Work Locations:
Business Outlets across Dubai, including but not limited to:

• International City
• Oud Metha
• Deira

Why Join Us?

• Work in a dynamic and professional environment.
• Gain experience in the financial services industry.
• Opportunities for growth and skill enhancement.