Customer Service Representative

Padra Medical Center

Dubai

AED 50,000 - 200,000

Job description

Patient Interaction:
Greet patients and visitors warmly and assist with check-in and check-out processes.
Answer phone calls, emails, and other communications promptly and professionally.
Appointment Scheduling:
Schedule, reschedule, and cancel patient appointments as needed.
Coordinate with clinical staff to ensure efficient use of appointment slots and minimize wait times.
Inquiry Handling:
Provide accurate information about clinic services, procedures, and policies.
Address patient questions and concerns with empathy and professionalism.
Record Management:
Update and maintain patient records accurately in the clinic’s database.
Ensure all patient information is handled confidentially and in compliance with privacy regulations.
Billing and Payments:
Process patient payments, issue receipts, and manage billing inquiries.
Assist patients with insurance claims and paperwork.
Feedback Collection:
Collect and document patient feedback and complaints.
Report feedback to management and assist in implementing improvements.
Support Clinical Staff:
Assist clinical staff with administrative tasks as needed.
Ensure the waiting area and front desk are clean and organized.
Emergency Handling:
Respond to emergency situations calmly and efficiently.
Follow clinic protocols for handling urgent and emergency cases.