Customer Service Representative

Client Relationship Manager @ Caliberly | Client Services, Negotiation

Job Position: Customer Service Representative

Job Location: Dubai, UAE

Industry: Software Development

Availability to join: Immediate to maximum of 30 days notice period are preferred.

We are seeking a Customer Service Representative to handle customer inquiries, provide high-quality support, and ensure a seamless customer experience. The ideal candidate should have at least one year of experience in premium customer service, excellent English communication skills, and the ability to handle international customers.

Requirements:

• Minimum 1 year of experience in a premium customer service role.
• Fluent English communication skills are mandatory.
• Experience handling international customers, is preferred.
• Background in technology-based companies or global firms like Amazon is an advantage.
• Strong problem-solving skills and ability to handle multiple customer interactions efficiently.
• Proficiency in using customer service tools, CRM systems, and live chat platforms.
• Ability to work in a fast-paced environment and adapt to evolving business needs.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat with a professional and customer-centric approach.
• Provide accurate information about products and services, ensuring clarity and satisfaction.
• Handle premium customer interactions, resolving issues efficiently while maintaining service excellence.
• Assist international customers, particularly from the US market, in troubleshooting and problem resolution.
• Keep customer records updated and document interactions in the CRM system.
• Collaborate with internal teams to enhance the overall customer experience.
• Maintain a thorough understanding of company offerings to provide informed support.