Customer Service- Operations Asst. Manager/Manager (For A Multinational Company) - Job ID : 1320410

Customer Service- Operations Asst. Manager/Manager (For A Multinational Company) - Job ID : 1320410

A Multinational Company is looking for Customer Service- Operations Asst. Manager/Manager

Job Description / Responsibility

We are a multinational company seeking an experienced and dynamic Customer Service/Operations Manager to oversee customer interactions and operational excellence. The ideal candidate will play a key role in ensuring customer satisfaction, driving service improvement, and managing a high-performing team in a fast-paced environment.

Key Responsibilities:

• Communication: Communicate effectively with customers, colleagues, and other departments to ensure a seamless customer experience.
• Documentation: Maintain accurate records of customer interactions, transactions, inquiries, and complaints for future reference and analysis.
• Complaint Handling: Handle customer complaints with empathy and professionalism, resolving issues promptly and in alignment with company policies.
• Buildup/Expansion: Identify opportunities to upsell or cross-sell consular services based on customer requirements.
• Feedback Collection: Gather customer feedback to identify areas for improvement in products, services, or processes and communicate insights to relevant departments.
• Team Collaboration: Work with other customer service representatives and operations teams to address customer needs and improve overall satisfaction.
• Continuous Learning: Stay updated on product knowledge, industry trends, and customer service best practices through training sessions, workshops, and self-learning.

Educational Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field preferred.

Experience Requirements

• At least 5 years of work experience in a managerial role, preferably within a customer service oriented organization.

Other Requirements:

• Strong empathy and patience when dealing with customers.
• Basic computer knowledge and proficiency in office applications.
• Good oral communication, listening, analytical, and typing skills.
• Customer-focused mindset with adaptability to different personality types.
• Ability to multitask and manage customer service teams effectively.

Special Requirements:

• At least 12 months of passport validity with a minimum of 2 blank pages required.
• Overseas work experience, especially in customer service or operations (preferably in the UAE or similar environments), will be given preference.