Customer Service Officer - Supply Chain

The Customer Service Officer - Supply Chain ensures smooth communication between customers and the supply chain team, handling order processing, shipment tracking, and issue resolution. The role requires a customer-first mindset and problem-solving skills to improve service quality and operational efficiency.

Key Responsibilities:

1. Manage customer inquiries related to orders, shipments, and delivery schedules.
2. Prepare and follow up on customer quotations/orders, negotiating terms with the customer at a cost best suited to them.
3. Monitor inventory levels and resolve supply issues proactively.
4. Track shipments and update customers on delivery timelines.
5. Handle all assigned Customer Service related tasks.
6. Work with procurement, warehouse, and sales teams to optimize operations.
7. Processing of orders and invoicing.
8. Prepare/process documents for secured payment (i.e. Letter of Credit and CAD).
9. Assist the Sales team in preparing and consolidating monthly Sales reports (by customer, by brand).
10. Identify process improvements to enhance efficiency.
11. Coordinate with teams and customers to deliver optimal service within cost and time constraints while building strong internal and external relationships.

Requirements:

1. Minimum 2 years experience in Customer Service/Sales Coordination roles, with exposure to French speaking markets (incl. export documentation/process).
2. Fluency in English and French a must; Arabic language skills an additional asset.
3. Excellent communication skills, with ability to use professional and positive language.
4. Highly customer focused, enthusiastic and results-oriented, with an ability to effectively manage multiple tasks and priorities in a calm and structured manner.
5. Attentive, diplomatic and a team player.
6. College/University degree.
7. Computer literate, in particular in MS Office and ERP (e.g. Sage X3, SAP).