Customer Service Officer-MPM

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Location: United Arab Emirates

Experience: 1 to 3 years

Job Function: Customer Service / Telecalling

Skillset: Experience in customer service

Key Accountabilities of the role:

1. Follow MPM SOPs, policies & procedures, KPIs, work flow processes and service level agreements (SLA s) to improve the operating quality and efficiency of the department.
2. Issuing of new lease contracts after receiving terms & conditions of lease from Agency Team.
3. Renewal of existing leases as per market rate already updated in Oracle.
4. Termination of lease contracts as per the new applied process.
5. Collection of approved rental amount, security deposit and MPM standard fee and charges without any error.
6. Collecting valid documents from the tenants at the time of any kind of transaction.
7. Reconciling cash and cheques received during the day with Daily Cashier Collection Report and handover collection to Cashier.
8. Attending and solving issues relating to customers in a highly professional and decent way to provide satisfactory service to customers on an ongoing basis.
9. Ensure regular daily transactions are completed and required supporting documents/approval are obtained and scanned in the system.
10. Responding to customer queries through calls, letters/e-mail, fax, etc.
11. Receive and submit customer multiple requests/queries with all required documents and to collect MPM standard fee/charges.
12. Liaising with MPM other departments (i.e. legal, Property management, FM, etc.) regarding tenants requests.
13. Updating tenants contact details on a regular basis.
14. Regular contact with Line Manager and externally with Private entities and other tenants.

System Updating:

1. Updating of Oracle with the latest contact details of tenants i.e. Mobile numbers, land line, fax number, e-mail addresses, P.O. Box, etc.
2. Scanning of all transaction documents i.e. signed lease contracts, Tawtheeq contracts, supporting documents, etc.

Specialist Skills / Technical Knowledge Required for this role:

• Good knowledge of property management
• Experience in Oracle Property Management application (Al Madar ERP)
• Good communication skills in Arabic & English
• Strong work ethics
• Teamwork
• Ability to work under pressure

Previous experience: 1-3 years work experience in customer service or a relevant role, preferably in property management.

Qualification: Preferably bachelor’s degree

Company Industry:

• Banking
• Broking

Department / Functional Area:

• Helpdesk
• Customer Service
• Telecalling

Keywords:

• Customer Service Officer-MPM