Customer Service Officer

JOB TITLE

Customer Service Officer | Majid Al Futtaim Properties | Asset Management

ROLE SUMMARY

The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific Majid Al Futtaim Mall. Mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk, ensuring that all customer service-related activities are carried out in accordance with the process and procedures, and the services provided are of the highest-level standards to ensure effortless, unforgettable, and sensorial customer experience.

ROLE PROFILE

• Keep updated on Asset Management Business Unit- shopping center services, amenities, and promotions for smooth Customer Service Desk operations.
• Ensure daily desk operations follow established processes under Supervisor guidance.
• Adhere to grooming standards to uphold Majid Al Futtaim Properties’ image.
• Assist customers with inquiries and provide information on events, maintaining a positive attitude.
• Address and escalate customer complaints professionally.
• Foster relationships with tenants to facilitate operations and resolve issues.
• Manage inventory per Asset Management Business Unit- Finance procedures and report discrepancies promptly.
• Support mall promotions, maintain directories, and ensure policy compliance.

REQUIREMENTS

• High School Diploma or Bachelor’s Degree in any field
• 0 to 2 years’ work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry in GCC or abroad.
• Strong verbal communication skills in English.
• Strong problem-solving abilities.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.