Customer Service Officer

As a Government Relations Officer, you are responsible for all licenses related to hotel business, visa and work permit of hotel expatriates. You will be the co-coordinator for the government relations matters and assist in maintaining open lines of communication with various Government and Municipality agencies.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities.

What you will be doing:

• Ensure that all hotel licenses, visas, and work permits for expatriates working under Swissotel Al Ghurair, health cards, and food handler cards are valid at all times.
• Represent management and staff to the Authorities if required.
• Maintain an accurate filing system.
• Keep records of all visas, work permits, and licenses, and renew them before their expiry dates.
• Maintain a weekly cost overview with detailed justification.
• Advise management on visa and work permit applications, rules, and regulations of the immigration and labor office.
• Understand the laws related to hotel business and hotel employees.
• Assure consistent quality of service provided to all hotel guests and staff.
• Cancel the residence visa of leaving staff.
• Translate official letters or guest letters from Arabic-English or English-Arabic for management if requested.
• Assist staff in the application for driving licenses.
• Maintain good relations with government officials of the Immigration Department, Labour Department, Local Police Station, and Dubai Municipality.
• Assist the Sales Department with leads from local companies and government institutions.
• Perform other related duties and special projects as assigned by superiors.

Qualifications:

• Bachelor's degree in Human Resources Management, Business Administration, or related field preferred.
• Previous experience as a GRO, preferably within the hospitality industry.
• Outstanding coordination and interpersonal skills.
• Attention to detail and ability to maintain confidentiality.
• Strong understanding of UAE labor laws, visa regulations, and government procedures.
• Excellent English & Arabic communication skills.

Visa requirements:

You must be eligible to live and work in Dubai. Swissotel Al Ghurair & Swissotel Living Al Ghurair will cover visa costs and flights for selected candidates from their place of origin.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit careers.accor.com.

Do what you love, care for the world, dare to challenge the status quo! #HOSPITALITYISAWORKOFHEART