Customer Service Officer

Customer Service Officer

Dubai

Contract (8 months)

About the Company

Our client is one of the leading providers of healthcare solutions and services, delivering high-quality support to customers across the region. They are dedicated to offering innovative and efficient services to enhance patient experiences and satisfaction.

About the Role

The job holder is expected to serve and enhance the satisfaction levels of external customers by providing accurate product/service information and resolving service issues. The Customer Service Officer would work at all times to enhance and strengthen the relationship between the customer and the company.

Duties and Responsibilities

• Handling member/provider and Primary Insurance Companies queries promptly and providing accurate information relating to medical cases.
• Maintaining call center turnaround times and ensuring high quality of service is provided to our members, providers, and Primary Insurance Companies.
• Actively soliciting and gathering customer feedback in order to improve service levels. Use multiple channels including (but not limited to) periodic customer satisfaction surveys and personal interactions.
• Exploring innovative ways to open channels and gain loyalty of the insurers and insured members.
• Primary channel for receiving complaints from customers, insured groups, and payers. The complaints could come through different channels like email, telephone, and online complaint lodging systems.
• Contributing innovative ideas and participating in various programs to gain loyalty of the insurance companies and insured members, for instance arranging for free medical check-ups, talks by renowned doctors at client premises among other initiatives.
• Ability to multi-task across customer service functions.
• Ability to deliver quality outreach program with an effective reach within reasonable timelines set.

What We're Looking For:

• Medical qualification, MD, Nurse, Pharmacist, or Physiotherapist.
• Excellent communication skills (English and Arabic).
• Quality focus and customer-oriented.
• Problem-solving skills.
• Ability to handle stress and multitasking.
• Analytical thinking.
• Keen follow-up.
• Computer literacy (MS Word, MS Excel, MS PowerPoint).
• Knowledge related to medical terminology would be a plus.
• Own Visa Holder (Sponsored by Father, Husband, GCC National, Sponsored by Parent Company, Self Sponsored Golden Visa Holder)

Insurance industry/market knowledge would be a plus.

What's in It for You?

• Competitive salary package and benefits.
• Opportunities for career progression.

What’s next?

Apply directly by submitting your profile outlining your suitability for this position. Please note that we have high volumes of applications which makes it hard to give individual feedback to everyone. However, our team will keep your details and let you know of other suitable jobs in the future.