Customer Service Officer

JOB TITLE

Customer Service Officer - Emirati | MAF Entertainment | VOX Cinemas, Magic Planet, and Snow Abu Dhabi

Role Summary

To perform duties required on site at a consistently high service level whilst working within guidelines of Majid Al Futtaim Entertainment's policies and procedures.

Location: Abu Dhabi, Ajman, Dubai and Sharjah

ROLE PROFILE

1. Follow Majid Al Futtaim Entertainment's service steps to deliver a consistent high level of service to all guests.
2. Follow Majid Al Futtaim Entertainment's cash handling policies to ensure all guests receive the correct change and minimize unders/overs for every shift.
3. Utilise suggestive selling and upselling skills in all areas of the cinemas to maximize each transaction.
4. Abide by policies & procedures listed in Majid Al Futtaim Entertainment's health and safety management program to ensure a safe environment for guests, colleagues, and self.
5. Provide assistance to others where possible regardless of which department is listed on the roster.
6. Follow food hygiene policies to ensure all food & beverage served to guests is safe and free of contamination.

Requirements

1. Be available to work shifts, on weekends and public holidays as per the roster.
2. Strong communication skills.
3. Customer service orientation.
4. Minimum High School Certificate.