Customer Service Manager - Hybrid Model (remotely & in the office) / Onsite

Join Lufthansa Technik Middle East as a Key Account Manager!

You'll be responsible for the smooth operational Customer Support and act as a consultant to customers in all matters of material and customer management.

Apply now and take your career to new heights with us!

Tasks

Your main tasks include, among others:

• Central contact person within customer service for all issues of daily operational business of high complexity and escalation.
• Manage the customer relationship at operational level and ensure its ongoing development.
• Processing and management of customer complaints; ensure feedback within LHT’s Quality Management System.
• Prepare performance dialog with the customer and internal interfaces within LHT and lead it on the basis of the available reports and KPIs.
• Develop and implement customer-specific special processes.
• Ensure that customer information systems are well maintained and that operational customer service receives all necessary work information.
• Work in and with various IT systems, such as SAP, E-bat, MAX-LRU.
• Perform special tasks and projects.

Requirements

The ideal Customer Service Manager should meet the following requirements:

• University or technical college degree, preferably with aviation background.
• Relevant experience in a customer relations/client servicing role, preferably in the aviation industry, material management, technical customer service, or maintenance of aircraft.
• Experience of working in a multinational company.
• Knowledge of economic principles and contexts.
• Fluent in English.
• Very high service and customer orientation, sociable.
• Good computer skills (MS-Office, SAP R/3).
• Ability to work within teams.
• Ability to guide employees.
• Creativity/innovative thinking.
• High degree of flexibility.
• Independent and systematic working within a rapidly changing environment.
• Responsibility and self-initiative.
• Willingness to work abroad.
• Openness for professional development.
• Ability to handle stress.
• Willing to travel.

* Must possess a legal work permit in United Arab Emirates

About Lufthansa Technik AG

Lufthansa Technik is the world's leading provider of maintenance, repair, overhaul and modification services in the aviation industry. With more than 22,000 employees and over 30 international subsidiaries, the Lufthansa Technik Group offers around 800 customers around the world a complete range of aircraft technology services.

The fascination for flying is what connects us all. In front of the engine or behind the laptop, in logistics or on the smallest individual part. We make aviation safe, rethink it – and still keep our feet on the ground. Because only when every move is perfect and we discover innovative possibilities even in the smallest detail, we are proud. We believe in the potential of the individual. And in the fact that this potential grows best in the community. Our diversity makes us strong and allows us to stand out together.