Customer Service Manager

Join Lufthansa as a Customer Service Manager and lead our dynamic team in delivering exceptional service. Drive customer satisfaction, resolve challenges, and ensure seamless experiences for travelers. If you're passionate about customer care, leadership, and innovation in the aviation industry, this is the perfect opportunity to soar with one of the world's leading airlines!

Tasks

The Customer Service Manager is responsible for:

• Central contact for major accounts, reporting to Head of Customer Service in Hamburg
• Administrating repair events for airline customers in the region
• Negotiating sales orders with airline and aviation MRO customers
• Building a relationship network in the Middle East, Africa, and Turkey
• Monitoring and developing the account’s due payment process
• Handling, coordinating, and documenting customer queries
• Managing local material with external service providers
• Arranging and documenting material supply measures
• Coordinating the return of equipment to the customer and/or repair facilities
• Handling special assignments and projects

Requirements

The ideal Customer Service Manager should meet the following requirements:

• A-level/High School Diploma or equivalent
• Technical education in aeronautical engineering, aviation, or similar
• Experience in business analytics, material management, or aircraft maintenance
• Commercial responsibility experience
• Advanced IT skills (MS Office, SAP R/3)
• Fluent in English (German or other languages a plus)
• Strong communication, customer service, and problem-solving skills
• Ability to work independently, under pressure
• Willingness to travel and work abroad

About Lufthansa Technik AG

Lufthansa Technik is the world's leading provider of maintenance, repair, overhaul and modification services in the aviation industry. With more than 22.000 employees and over 30 international subsidiaries, the Lufthansa Technik Group offers around 800 customers around the world a complete range of aircraft technology services.

The fascination for flying is what connects us all. In front of the engine or behind the laptop, in logistics or on the smallest individual part. We make aviation safe, rethink it – and still keep our feet on the ground. Because only when every move is perfect and we discover innovative possibilities even in the smallest detail, we are proud. We believe in the potential of the individual. And in the fact that this potential grows best in the community. Our diversity makes us strong and allows us to stand out together.