Customer Service Manager

Are you ready to be part of a pioneering podcast production studio that is on a mission to revolutionize the industry? Do you have a passion for providing exceptional customer service and thrive in a collaborative, process-driven environment? If you're seeking an opportunity to grow and make a significant impact in the podcasting world, look no further!

Poddster, the leading global network of podcast studios is seeking a dedicated and highly organized individual to join our Dubai team as a Customer Service Representative.

Who is a Customer Service Representative in Poddster and what does he/she do?

As a Customer Service Representative at Poddster, you play a vital role in ensuring the satisfaction and success of our clients. You are the friendly and knowledgeable point of contact for our customers, guiding them through their podcasting journey and addressing any inquiries or concerns they may have. Your exceptional communication skills and problem-solving attitude allow you to understand the unique needs of each client and provide them with personalized solutions.

In this role, you will be responsible for assisting clients with booking our studio, explaining our services and pricing, and ensuring a smooth and seamless experience for them. Your organizational skills and attention to detail enable you to maintain accurate client records and manage multiple tasks efficiently. A Customer Service Representative candidate will read this listing carefully, write a short yet thoughtful response as to why they believe they’re right for the role, and send it to infoATpoddster.com with the subject line “NAME - Customer Service Representative” along with their CV. Collaborating closely with our production team, you contribute to the overall success of our projects by ensuring clear communication and effective project management.

Furthermore, as a Customer Service Representative, you not only provide exceptional service to our clients but also contribute to building a vibrant podcasting community. By actively engaging with clients and fostering connections, you help create an environment where amazing people come together to create extraordinary podcasts. Join our team at Poddster as a Customer Service Representative and be part of a revolutionary podcast production studio. Your dedication, organizational skills, and excellent communication abilities will contribute to the success of our clients and the growth of our studio.

Responsibilities:

• Provide exceptional customer service, addressing all client inquiries and ensuring their needs are met promptly and efficiently.
• Guide clients through the booking process, explaining our services, pricing, and any additional information needed.
• Serve as a friendly and knowledgeable resource, understanding clients' podcasting goals and providing guidance and solutions.
• Collaborate closely with our production team to ensure seamless communication and smooth project management.
• Maintain accurate and organized client records, utilizing our process-driven approach to ensure a streamlined workflow.
• Contribute to building a vibrant podcasting community by actively engaging with clients and fostering connections.

Requirements:

• Proven experience in a customer service role, ideally within the media or creative industry.
• Excellent organizational skills and attention to detail, with the ability to handle multiple tasks simultaneously.
• Outstanding communication skills, both verbal and written, to effectively liaise with clients and team members.
• Passion for the podcasting industry and an eagerness to stay up-to-date with industry trends and developments.
• Ability to thrive in a collaborative team environment, following established processes and contributing to their improvement.
• Conversational Arabic is a plus.

Why Join Us?

• Opportunity to be part of a pioneering podcast studio revolutionizing the industry.
• Growth potential as we expand globally, with exciting prospects for career development.
• Embrace a dynamic and creative work environment that values hospitality, quality, and community.
• Benefit from our organized and process-driven approach, ensuring efficient workflows and clear role expectations.
• Competitive compensation package and opportunities to learn and grow alongside talented professionals.

Join Poddster on our journey to empower individuals and businesses to create impactful podcasts. Together, we will set new standards, nurture talent, and make a mark in the podcasting landscape.

To apply, please submit your resume and a cover letter highlighting your relevant experience and passion for podcasting.

We look forward to welcoming you to the Poddster family!