Customer Service Manager

Job Description

What Timken makes possible begins with you.

Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.

A career at Timken means you can have an immediate impact doing Work That Matters to the world improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 20,000 people in 46 countries, and start helping our customers push the limits of what's possible in their world of motion.

The Customer Service Manager is to lead the Dayton CSR team to ensure that all orders and quotes (intercompany and direct), placed into the Dayton operations, are processed within existing business rules for lead times, pricing programs, and sales strategies. They will be the subject matter expert and trainer for order management and pricing.

Additionally, this role will serve as pricing analyst and coordinator for the US business unit. Duties include: Pricing analysis against standardized sales strategy, collaboration with sales team, senior leadership, and finance to create pricing programs within SAP, and uploading/correcting price lists and sales orders.

Essential Responsibilities

• Manages the CSR department.
• Serves as back up to the CSR team.
• Principal trainer for order management (CSR responsibilities) and pricing regarding the ERP system (power user).
• Serves as Dayton pricing analyst and coordinator with associated responsibilities for all product lines distributed and sold in the US, Central and South America.
• Coordination and support of all branch locations for OM and pricing issues.
• Inside sales, as required, to support existing, potential, and former customers regarding retention, product, and service satisfaction.

Technical Skills

• Math and Analytical Skills
• Microsoft Office Proficiency
• SAP database experience

Basic Qualifications

• Bachelors Degree in Business or 7 plus years experience in customer service management.
• SAP experience preferred.
• Inside sales experience preferred.