Customer Service & Logistics Executive

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, we exist to make life-saving technology accessible for more people. To make a true difference for our customers and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Position Title: Customer Service & Logistics Executive

Roles & Responsibilities

1. Customer PO order Entry via SAP
2. Factory PO creation
3. Margin Calculation and Margin approval
4. Check every PO for compliance with Getinge standards
5. Send order confirmation to customers
6. Prepare and submit shipping documents to customers, including original documents via DHL if required
7. Prepare LC documents
8. Orders Invoicing
9. Coordinate with forwarder for shipment
10. Accurate backlog update
11. Regular update of backlog/invoicing performance
12. Monthly reporting and presentation of Individual KPI
13. Answer customer requests (Price or HS Codes)
14. Arrange Local Shipment
15. Receive Local Shipment to storage area
16. PO to factory as per configuration
17. Regular update of Export declarations for UAE shipments
18. Regular factory calls for planning of orders
19. Regular customer calls for open issues
20. Support Sales team
21. Support Service team
22. Manage RMA/Returns
23. Handle FSCA/Returns/credit notes
24. Follow up for the Bill & Hold
25. Resolve IDOC issues in SAP
26. Preparation of Proforma invoices/Quotations
27. Follow up with factories for credit notes of return shipments
28. Compute prices, discounts, fee for service and shipping charges
29. Handle and resolve queries raised by customers, sales team, or finance team
30. Send monthly Open Orders report to customers

Perform Regular Update Of Below Files

• WIP File
• Escalation file
• TO DO List
• Customer complaints tracker
• Factory complaints tracker
• Tracking sheet/order log
• LC tracker
• Regulatory issues
• Escalation File
• Orders Not in SAP
• Orders Awaiting Pickup
• FSCA File

About Us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing, and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.