Customer Service Host

Multiple vacancies based in Abu Dhabi, Dubai, Fujairah and Sharjah region.

Number of years of experience: 1-3 years in Customer Service and Hospitality Background.

Position Reports to: Train and Station Master.

Nature of Work: Full-time.

Shift: Flexible to work on different shift patterns with a maximum of 48 hours per week work, excluding any applicable overtime.

Qualification: High School.

Language Preference: Good communication skill in English.

Job Description:

1. Provide exceptional customer service to passengers, addressing their needs, inquiries, and special requests promptly and courteously.
2. Assist passengers with boarding, seating, luggage handling, and any other onboard requirements, ensuring a smooth and enjoyable journey.
3. Maintain cleanliness and tidiness of passenger cabins and common areas, promptly reporting any issues to the Train Master.
4. Adhere to safety regulations and emergency procedures, ensuring the safety and well-being of passengers throughout the journey.
5. Ensure that onboard amenities, such as restrooms, refreshments, and reading materials, are well-stocked and in good condition.
6. Assist with onboard catering services, including serving meals and beverages, as well as handling payments and inventory management.
7. Be prepared to assist with emergency situations, following established protocols and working closely with the onboard supervisor and crew.
8. Maintain clear and effective communication with passengers, crew members, and the onboard supervisor to ensure a coordinated and pleasant travel experience.
9. Monitor passenger comfort and take proactive steps to address any issues, such as adjusting climate control or lighting.
10. Collaborate closely with onboard crew members and the onboard supervisor to ensure a cohesive and efficient service delivery.
11. Perform shifts and emergency duties when required.
12. Welcome passengers at the station, assisting with inquiries, ticketing, and providing information on schedules and services.
13. Ensure a smooth and efficient boarding process, assisting passengers with seating, luggage, and any special requests.
14. Verify and process passenger tickets, ensuring accuracy and compliance with fare regulations.
15. Maintain the cleanliness and organization of station facilities, including waiting areas, restrooms, and platforms.
16. Make announcements regarding train departures, arrivals, and any important information to keep passengers informed.
17. Address passenger inquiries, concerns, and requests courteously and promptly, ensuring passenger satisfaction.
18. Manage passenger flow during peak travel times to ensure an orderly and safe station environment.
19. Provide extra assistance to passengers with disabilities or those requiring special accommodations like pregnant ladies or senior citizens.

Key Skill-sets which are mandatory for this job (Soft skills):

1. Exceptional interpersonal and communication skills in English or English and Arabic.
2. Strong problem-solving abilities and adaptability in a dynamic environment.
3. Knowledge of safety protocols and emergency response procedures.
4. Ability to work effectively in a team and independently.

Job Specification:

• No restriction on height or weight.
• No visible tattoos.
• No nasal piercings; female ear piercing x1 per ear worn.

Safety Critical: It is not a safety critical role.

Training period: Up to 4 months of training.

Dress code: Uniforms provided by the company.

Shared accommodation and transportation are provided by the company.