Customer Service Executive - Emiratisation

Customer Service Executive

The Customer Service Executive plays a key role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing prompt and effective support. As the first point of contact, the Executive maintains professionalism, builds rapport, and fosters positive customer relationships.

Responsibilities:

Customer Support:

• Handle incoming customer inquiries via phone, email, or chat and provide accurate information about products and services.
• Resolve customer complaints promptly, ensuring a satisfactory resolution while adhering to company policies.
• Maintain a high level of professionalism and empathy while addressing customer concerns.

Documentation and Reporting:

• Accurately record customer interactions, inquiries, and resolutions in the system.
• Provide feedback on recurring issues or process improvements to the team leader or supervisor.

Problem-Solving:

• Assist customers in troubleshooting basic issues and escalate complex cases to the relevant department when necessary.
• Follow up on unresolved issues to ensure timely resolution.

Team Collaboration:

• Collaborate with other team members to address customer needs and enhance overall service quality.
• Participate in team meetings, training sessions, and performance reviews.

Qualifications:

• High school diploma or equivalent; a Bachelor's degree is a plus.
• Strong communication skills (verbal and written) with fluency in English; additional languages are an advantage.
• Customer-focused attitude with excellent problem-solving skills.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Basic proficiency in MS Office and customer service software (CRM experience is a plus).

The Customer Service Executive role offers an excellent opportunity for individuals looking to start their career in customer service. With a focus on building customer relationships and delivering exceptional service, this position is ideal for candidates eager to grow and develop in a dynamic environment