Customer Service Executive - Emirati Talent

Job Title: Customer Service Representative

Education: Secondary School (Academic / General), Any Graduation

Nationality: Any

Vacancy: 1 Vacancy

Job Description

• Handle customer inquiries, complaints, and issues promptly and professionally.
• Assist customers with product information, pricing, and order processing.
• Engage and assist customers waiting inside the store with RxN.
• Maintain accurate customer records and update information as needed.
• Collaborate with internal teams to address customer needs and resolve problems.
• Stay up-to-date with product knowledge and industry trends to better assist customers.
• Identify and escalate complex issues to appropriate departments for resolution.
• Follow company policies and procedures to ensure consistent service delivery.
• Strive to exceed customer service goals and targets while continuously enhancing skills through training and development.

Desired Candidate Profile

• Minimum 1 year of relevant experience in customer service.
• Proven skills in Customer Service, Customer Support, and Customer Satisfaction.
• Strong abilities in Customer Experience management.
• Excellent communication and interpersonal skills.
• Ability to understand customer needs and provide effective solutions.
• Experience in the healthcare or retail industry is a plus.
• Fluency in English and Arabic is required.
• High school diploma or equivalent; a Bachelor's degree is a plus.