Customer Service Executive

Job Responsibilities

• Basic understanding of sales principles and customer service practices.
• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.
• MUST HAVE KNOWLEDGE IN WINES/ALCOHOLIC BEVERAGES
• You have at least 1 year experience within a Customer Service role, ideally within the Retail and Wines & Spirits industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You have working knowledge of CUSTOMER SERVICE.
• You are a strong networker & relationship builder.
• You are a strong team player who can manage multiple stakeholders.
• You are highly goal driven and work well in fast paced environments.
• Proficiency in English & Russian/Mandarin language.