Customer Service Executive

Responsibilities:

1. Greet and welcome patients, visitors, and vendors in a professional and friendly manner.
2. Manage patient check-ins, appointments, and maintain accurate patient records.
3. Answer and direct phone calls efficiently, taking messages when necessary.
4. Coordinate with medical staff to ensure smooth patient flow and timely service.
5. Verify insurance information and collect necessary payments.
6. Maintain cleanliness and organization at the reception area.
7. Handle patient inquiries and provide accurate information about clinic services.
8. Ensure compliance with healthcare regulations and confidentiality policies.