Customer Service Executive

Overview

The Customer Service Executive plays a vital role in ensuring customer satisfaction and loyalty by providing exceptional support and resolving issues efficiently. This position serves as the first point of contact for customers, addressing inquiries, processing orders, and managing complaints. The Customer Service Executive is not only responsible for helping customers navigate any challenges they may encounter but also for providing insights back to the organization to improve overall service delivery. By maintaining a positive attitude and demonstrating a thorough understanding of the company's products and services, the Customer Service Executive contributes to building lasting relationships with customers. In a competitive market, this role's importance cannot be overstated; effective and empathetic customer service is key to retaining clients and driving business success. Executives in this role must possess excellent interpersonal skills and a proactive approach to problem-solving in order to enhance customer experiences.

Key Responsibilities

We have an urgent requirement for Customer Service Executive for our client based in Dubai, UAE.

Experience: 5 years plus

1. Manage large amounts of incoming phone calls
2. Identify and assess customers’ needs to achieve satisfaction
3. Build sustainable relationships and trust with customer accounts through open and interactive communication
4. Provide accurate, valid and complete information by using the right methods/tools
5. Meet personal/customer service team targets and call handling quotas
6. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
7. Keep records of customer interactions, process customer accounts and file documents
8. Follow communication procedures, guidelines and policies
9. Take the extra mile to engage customers

Skills: communication skills, empathy, time management, adaptability, technical proficiency, active listening, customer service