Customer Service Executive

Job Responsibilities

1. Provide excellent customer service and maintain a high level of service excellence.
2. Handle customer inquiries, complaints, and issues promptly and professionally.
3. Assist customers with product information, pricing, and order processing.
4. Maintain accurate customer records and update information as needed.
5. Collaborate with internal teams to address customer needs and resolve problems.
6. Stay up-to-date with product knowledge and industry trends to better assist customers.
7. Identify and escalate complex issues to appropriate departments for resolution.
8. Follow company policies and procedures to ensure consistent service delivery.
9. Strive to meet or exceed customer service goals and targets.
10. Continuously improve customer service skills through training and development.

Desired Candidate Profile

1. Bachelor's degree in business administration or a related field.
2. Minimum of 1 year of experience in customer service or a related role.
3. Proven skills in Customer Support and Service Excellence.
4. Strong communication and interpersonal abilities.
5. Ability to understand and resolve customer needs effectively.
6. Experience in healthcare or retail is a plus.
7. Fluency in multiple languages is a plus.

Aster Pharmacy is the largest retail pharmacies group in the GCC & UAE. This success story began with a modest beginning way back in 1989 with the opening of the first pharmacy and there has been no turning back ever since. As the years went by, more and more outlets kept getting added and the network evolved to its existing size. Built on more than 2 decades of experience in pharmaceutical retailing, Aster Pharmacies are designed to be a one-stop-shop for healthcare products, offering quality medical and allied products at the best prices in a refreshing ambiance. Aster Pharmacy is a part of the Aster DM Healthcare group based in Dubai. The first pharmacy network to introduce a uniform identity, not just in the look, but in actual brand experience, Aster Pharmacies stock a wide variety of curative, nutritional & baby care products systematically displayed for allowing over-the-counter service. Innovative and value-added services like ‘Yes! We Deliver’ to deliver products, regular updates on healthcare, information on offers, schemes, and promotions by emails or on your mobiles ensure Aster Pharmacies offer “much more than medicines.”