Customer Service Executive

Women First Jobs

Dubai

AED 200,000 - 400,000

Job description

Customer Interaction:
Respond to incoming customer calls, emails, and chats promptly and professionally.
Provide detailed information about products and services, addressing customer queries and concerns.
Build and maintain strong customer relationships through effective communication and follow-up.
Sales Generation:
Identify and seize sales opportunities by understanding customer needs and recommending appropriate products/services.
Achieve and exceed sales targets through upselling and cross-selling techniques.
Maintain a comprehensive understanding of the company’s products and services to effectively market to customers.
Problem-Solving:
Handle customer complaints and issues, providing effective and timely resolutions.
Troubleshoot product/service issues by clarifying customer complaints, determining the cause, and selecting the best solution.
Record-Keeping:
Keep detailed and accurate records of customer interactions, sales, and transactions.
Document all customer interactions and sales activities in the customer service database.
Collaboration:
Work closely with other departments, including marketing and product development, to address customer needs and feedback.
Participate in team meetings and contribute to the development of strategies to improve customer satisfaction and sales performance.
Follow-Up:
Conduct follow-up calls to ensure customer satisfaction and foster repeat business.
Monitor and follow up on outstanding customer issues and sales leads.
Sales Support:
Assist in creating and implementing sales strategies and promotional campaigns.
Provide support in processing orders and handling billing inquiries.