Customer Service Executive

People Perfect Advisory is seeking a Customer Service Executive to join our dynamic team. If you have a passion for HR and administration, this is a great opportunity to grow your career in a professional and fast-paced environment.

Responsibilities:

• Attend all incoming sales inquiries (walk-in or via phone, email, or chat) providing clear and accurate information about products in a professional, systematic, and focused manner with at least a 10% customer conversion rate.
• Attend all incoming customer inquiries or complaints empathetically and take action as per established protocols, following up for timely resolution and response contributing to customer satisfaction and retention.
• Note down and pass on customer tasks and requirements to the relevant internal departments through established channels and protocols, keeping track and proactively following up internally for timely resolutions/turnaround.
• Record all incoming inquiries, complaints, issues, and feedback (in Bitrix), categorizing, analyzing, and reporting with highlights of frequently occurring issues, and making suggestions on customer experience improvement.

Qualifications & Requirements:

• MBA / BBA
• 1-2 years of UAE experience in a similar role