Customer Service Executive

The Customer Service is responsible for processing Import/export (Air/Ocean/Land & Logistics) shipments while coordinating with the internal customer service group. He/she will be responsible for achieving high accuracy through our forwarding systems to ensure high productivity and operational excellence & follow up to ensure that appropriate actions were taken on customers' requests and queries.

Responsibilities:

• Responsible for customer service internally, bookings, documentation, and execution of routing for assigned shipments.
• Responsible for communicating information and instructions to/from vendors.
• Arrange all product freight services as guidelines provided by manager.
• Verifies that shipments are processed through Customs and ports.
• Responsible for assisting department co-workers with problems, issues, and questions.
• Responsible for informing management of progress and requirements of the department.
• Responsible for reviewing all documents and notifying exceptions to customer service.
• Assists the day-to-day operations of the export and import department to ensure that customer requirements are met.
• Communicate with clients, co-workers, and supervisors in a clear, concise, and timely manner through email - monitoring emails at all time.
• Adhere to all domestic and international shipping regulations.
• Advise department Manager of any transaction problems or irregularities.
• Further increase customer satisfaction and business share through proactive and regular contact. Establish customer communication preference, i.e., phone, e-mail, fax, visit.
• Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations for assigned customers as per business requirements.
• Handle and manage all customer contact at file level regarding exceptions.
• Assist Sales in compiling quotes by providing rates, tariffs, etc.
• Any other task assigned by Manager from time to time based on business exigencies.
• Quotation follow-ups, shipping instructions/updates & delivery of invoices.
• Shipment follow-ups, track & trace of the shipment.
• Shipping instructions & follow-ups, engagement to obtain agents' invoices with the correct costs.