Customer Service Executive

PrecisionHire Solutions
Dubai
AED 120,000 - 200,000
Job description

Responsibilities:

  • Handle inbound and outbound customer calls and emails promptly and professionally.
  • Address customer inquiries, complaints, and issues, providing appropriate solutions and alternatives within the time limits.
  • Keep accurate records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Meet personal/team sales targets and call handling quotas.
  • Go the extra mile to engage customers and ensure their satisfaction.
  • Assist with placement of orders, refunds, or exchanges.
  • Inform customers of deals and promotions.
  • Take payment information and other pertinent information such as addresses and phone numbers.

Requirements:

  • High school diploma or equivalent.
  • Proven customer support experience or experience as a Client Service Representative.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
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