Customer Service Executive
Job description
Responsibilities:
- Handle inbound and outbound customer calls and emails promptly and professionally.
- Address customer inquiries, complaints, and issues, providing appropriate solutions and alternatives within the time limits.
- Keep accurate records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet personal/team sales targets and call handling quotas.
- Go the extra mile to engage customers and ensure their satisfaction.
- Assist with placement of orders, refunds, or exchanges.
- Inform customers of deals and promotions.
- Take payment information and other pertinent information such as addresses and phone numbers.
Requirements:
- High school diploma or equivalent.
- Proven customer support experience or experience as a Client Service Representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.