Customer Service Executive

We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are free to be themselves, and they are given the opportunity to grow, travel and develop, amazing things can happen.

That’s why our employees, from around the world, choose to be a part of JTI. It is why 80% of employees feel happy working at JTI. And why JTI is recognized with various Employer of Choice certifications across different countries and regions.

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea.

Learn more:

Please apply till June 28th.

Local applicants are welcome.

Department: CS Policy, Assessment & Resources

Location: Dubai, United Arab Emirates (Global Functions)

Reporting to: CS Policy, Assessment & Resources Director

What this position is about – Purpose:

To assist the Corporate Security Leadership Team (CSLT) in enhancing the effectiveness and efficiency of the Corporate Security function by analysing, evaluating, and interpreting various sources of information; leading to the production of regular risk assessments and analytical documents that support effective decisions by the VP Corporate Security and senior business leaders.

The incumbent may be called upon to provide other security services globally as directed by the Global Policy, Assessments & Resources Director.

What will you do - Responsibilities:

1. Security Risk Management: Support the maintenance of a regional predictive analytical process to assess security threats by monitoring external geo-political, social, criminal, and terrorism events, business operation disruptions, and man-made and natural disasters.
2. Information Management: Record and structure collected information and produce analytical reports to support sound decision-making by Corporate Security and the business.
3. Assessment Management: Utilize various security databases, open-source options, and security providers and consultants to support the production of analytical documents and assessments for use by the VPCS and the business.

Who are we looking for - Requirements:

1. University Degree or equivalent.
2. Demonstrated experience in working in risk management and producing coherent and relevant risk assessments. Demonstrated experience in open-source assessment research/investigation; and using, managing, and administering research databases and tools. Particular attention will be paid to former government or military experience/training in the collection and assessment of information.
3. Fluent English (verbal and written), with solid computer skills and IT awareness; experience in the deployment and use of relevant software solutions and tools.
4. Must have the ability to proactively mitigate risk by analyzing information from various sources that allow Corporate Security and the business to understand and mitigate threats.

What are the next steps – Recruitment process:

Thank you very much for your interest in the role. You are welcome to apply.