Customer Service Executive

Grand Vision Events Management is a dynamic and professional service provider specializing in Facility Management, Recruitment, and Events Management. We are committed to delivering top-tier solutions that enhance efficiency, productivity, and seamless experiences for businesses and individuals.

The Role

You will be responsible for:

• Basic understanding of sales principles and customer service practices.
• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.
• MUST HAVE KNOWLEDGE IN WINES / ALCOHOLIC BEVERAGES

Ideal Profile

• You have at least 1 year experience within a Customer Service role, ideally within the Retail and Wines & Spirits industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You have working knowledge of CUSTOMER SERVICE.
• You are a strong networker & relationship builder.
• You are a strong team player who can manage multiple stakeholders.
• You are highly goal driven and work well in fast-paced environments.
• Proficiency in English & Russian / Mandarin language.
• Good communication and interpersonal skills.

What's on Offer?

• Opportunity within a company with a solid track record of performance.
• A role that offers a breadth of learning opportunities.