Customer Service Executive

Position Summary:
We are seeking a dedicated and enthusiastic Customer Service Staff for a growing Shipping Company in Abu Dhabi. The successful candidate will handle customer inquiries, provide solutions to problems, and ensure an exceptional experience for every customer.

Responsibilities:

1. Manage inbound customer inquiries and provide timely resolutions
2. Offer troubleshooting support for products or services
3. Record customer interactions and maintain detailed records
4. Escalate complex issues to higher-level support when needed
5. Maintain an up-to-date knowledge of company services
6. Assist in improving customer service processes and workflows

Requirements:

1. Strong communication skills, both verbal and written
2. Previous 3-5 years customer service experience with AIR and SEA Shipments
3. Familiarity with Abu Dhabi Customs Clearing Rules
4. Knowledge about ZOHO system (added value)
5. Should be based in ABU DHABI
6. Preferably MALE

Company Industry:

• Recruitment
• Placement Firm
• Executive Search

Department / Functional Area:

• Helpdesk
• Customer Service
• Telecalling

Keywords:

• Customer Service Executive