Customer service Executive

• Act as the primary point of contact for customers, addressing inquiries and resolving issues in a timely manner, ensuring a seamless experience.
• Utilize customer relationship management (CRM) software to track interactions, manage inquiries, and maintain accurate customer records for personalized service.
• Proactively identify customer needs and provide tailored recommendations, enhancing customer satisfaction and promoting loyalty to the brand.
• Collaborate with cross-functional teams, including sales and technical support, to escalate issues and ensure efficient resolution of complex problems.
• Stay updated on product knowledge and industry trends to provide informed responses and maintain credibility with customers.
• Train and mentor new team members on customer service best practices and company standards, fostering a collaborative environment.

Desired Candidate Profile

• Bachelor’s degree in Business Administration, Communications, or a related field to ensure a strong foundation in customer relations.
• At least 2 years of proven experience in a customer service role, preferably within the industry to bring relevant insights and skills.
• Experience in a fast-paced environment, showcasing the ability to multitask and adapt to changing situations efficiently.
• Fluency in English, with proficiency in a second language preferred to cater to a diverse customer base.
• Exceptional verbal and written communication skills to articulate solutions clearly and build rapport with customers.