Customer Service Dispatcher UAE National

Job Responsibilities:

1. To be responsible for converting incoming customer calls into booked service calls and forward to available service Engineers, prioritizing, organizing, and equally dividing incoming calls to be scheduled for the service Engineers.
2. Maintain the Service Engineers daily schedules and dispatch the Engineers to service calls, ensuring Response Time and Resolution Time targets are met.
3. Schedule return trips with customers when parts are in.
4. Maintain the on-call schedule for Service Engineers.
5. Maintain customer database with current information.
6. Clear and concise communications with Service Managers, Service Engineers, and company customers, including keeping customers appraised as to company schedule and requested lead times.
7. Log preventive maintenance calls and allocate to engineers.
8. If calls are repeated at high frequency, escalate them to Team leader or Technical manager.
9. Service Reports entry into the system after Engineer submits the reports.
10. Attend all training courses and meetings as required and assigned by management.

Qualifications:

• Diploma/Bachelor's Degree in any discipline from a recognized University or Institution.

Additional Information:

Skills & Professional Requirements:

• Proficiency in Microsoft Office desired.
• Tech-savvy with knowledge of relevant methods (CAD).

Experience Requirements:

• Fast typing with experience in data entry.
• Knowledge of procedures and guidelines for emergency situations.
• Proficient in English (oral and written).

Attributes and Behaviors:

• Good organizational and multitasking abilities.
• Active listener with excellent communication skills.
• Sound judgment and critical thinking.

Remote Work:

No

Employment Type:

Full-time