Customer Service Coordinator - Fashion

The position of customer service coordinator is responsible for processing sales orders and ensuring orders are delivered to customers on time.

KEY ACCOUNTABILITIES:

1. Create sales orders in the system.
2. Closely monitor pricing, payment, delivery terms in coordination with sales manager and line manager.
3. Generate and analyze inventory reports. Maintain customer pricelists.
4. Maintain sales trackers, order status reports and publish daily, weekly, monthly sales reports vs. targets. Work on adhoc reports.
5. Work closely with merchandise teams, logistics teams and relevant stakeholders to ensure stock availability for customer orders.
6. Publish KPI's on a regular basis and report to line manager - customer order fill rate, on time delivery rate.
7. Identify and resolve any urgent customer service queries. Address all customer queries in a professional and timely manner.
8. Assist customers on invoices, delivery notes and credit notes.
9. Liaise and overlook the logistics team for shipments, transportation and ensuring timely delivery of products to customers.
10. Maintain and update client database. Responsible for customer account creation in system.
11. Work closely with other departments such as IT, Accounting, to ensure accurate and timely resolution of customer issues.
12. Assess any risks and mitigate them. Resolve issues or challenges.
13. Contribute to company objectives and engage in continuous improvement and come up with solutions to cater to customer needs.

EXPERIENCE & QUALIFICATION:

1. Bachelor's Degree or Equivalent Experience.
2. At least 2 to 3 years of experience in Fashion Retail.

SKILLS, KNOWLEDGE & ABILITIES:

1. Strong interpersonal skills; excellent verbal and written communication skills.
2. Excellent communication, influencing and presentation skills.
3. Advanced knowledge of MS Excel and MS office.
4. Team player, good co-ordination and interfacing skills.
5. Strong commitment to deadlines.
6. Exceptional organizational and time-management abilities.