Customer Service Coordinator - Fashion

JOB PURPOSE:

The position of customer service coordinator is responsible for processing sales orders and ensuring orders are delivered to customers on time.

KEY ACCOUNTABILITIES:

• Create sales orders in the system.
• Closely monitor pricing, payment, delivery terms in coordination with sales manager and line manager.
• Generate and analyze inventory reports. Maintain customer pricelists
• Maintain sales trackers, order status reports and publish daily, weekly, monthly sales reports vs. targets. Work on adhoc reports.
• Work closely with merchandise teams, logistics teams and relevant stakeholders to ensure stock availability for customer orders.
• Publish KPI’s on a regular basis and report to line manager - customer order fill rate, on time delivery rate.
• Identify and resolve any urgent customer service queries. Address all customer queries in a professional and timely manner
• Assist customers on invoices, delivery notes and credit notes.
• Liaise and overlook the logistics team for shipments, transportation and ensuring timely delivery of products to customers.
• Maintain and update client database. Responsible for customer account creation in system.
• Work closely with other departments such as IT, Accounting, to ensure accurate and timely resolution of customer issues
• Assess any risks and mitigate them. Resolve issues or challenges.
• Contribute to company objectives and engage in continuous improvement and come up with solutions to cater to customer needs.

EXPERIENCE & QUALIFICATION:

• Bachelor's Degree or Equivalent Experience
• At least 2 to 3 years of experience in Fashion Retail

SKILLS, KNOWLEDGE & ABILITIES:

• Strong interpersonal skills; excellent verbal and written communication skills.
• Excellent communication, influencing and presentation skills.
• Advanced knowledge of MS Excel and MS office.
• Team player, good co-ordination and interfacing skills.
• Strong commitment to deadlines.
• Exceptional organizational and time-management abilities
• Problem solving skills.