Customer Service Coordinator

Looking for a person who is proactive, energetic & driven.

Client Relationship Management:

• Maintain detailed profiles of each client, including measurements, fabric preferences, fitting history, and style preferences.
• Communicate with clients about appointments, fittings, and order updates.
• Ensure a premium customer experience through personalized follow-ups and occasion-specific communication (e.g., birthdays, weddings).

Order Coordination:

• Track and update the status of each order in the CRM system, from initial consultation to final delivery.
• Coordinate with the master cutter, workshop team, and sales associates to ensure timelines are met.
• Proactively identify and resolve potential delays or issues in production or delivery.

Scheduling and Appointments:

• Manage the calendar for fittings, consultations, and deliveries.
• Set realistic expectations for clients about timelines based on the workflow.

Marketing and Upselling:

• Use CRM data to segment clients for targeted marketing campaigns (e.g., offering exclusive fabric previews or discounts for loyal customers).
• Suggest additional services or products, such as ties, accessories, or shirts, based on client profiles.

Data Analysis and Reporting:

• Generate reports on client preferences, order trends, and sales performance.
• Provide insights to the management team to improve service and increase sales.

Team Coordination:

• Act as the communication hub between the client, sales team, and workshop.
• Ensure all team members have access to updated client and order information.

Qualifications & Skills:

• Experience:
• Previous experience in luxury retail, bespoke tailoring, or CRM systems.
• Technical Skills:
• Proficiency in CRM platforms (e.g., HubSpot, Zoho, or Odoo).
• Knowledge of Microsoft Office Suite (Excel, Word).
• Interpersonal Skills:
• Excellent communication skills, both written and spoken.
• Strong organizational and multitasking abilities.
• Industry Knowledge:
• Understanding of bespoke tailoring processes, fabrics, and client service expectations.
• Languages:
• Fluency in English is a must; additional languages are a plus.

Job Type: Full-time

Pay: AED3,500.00 - AED4,500.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Language:

• English (Preferred)