Customer Service Associate | Retail | Marks & Spencer | UAE

Job Requisition ID: 167767

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

The Customer Service Associate is responsible for sales generation and delivering a positive customer experience, and for a variety of operational duties as assigned by the store management team (i.e. housekeeping duties, visual presentation standards, etc.).

What you will do:

Description of Accountability:

1. Creates a sparkling clean and organized environment by maintaining store standards and cleanliness
2. Participates in and attends all store meetings and other related functions
3. Represents a positive attitude toward the merchandise, the brand and the company
4. Participates in all inventories
5. Assumes and completes other duties as assigned by store management.
6. Meets or exceeds weekly sales targets
7. Satisfactorily completes all duties as assigned by management
8. Is punctual and adheres to designated work schedule
9. Is flexible and works well with peers and management to accomplish duties
10. Follows M&S Policies and Procedures 100%
11. Performs housekeeping duties as required
12. Creates a positive first impression for the customer through an energetic attitude and adhering to dress code
13. Greets customers immediately upon entering the store with a smile and sincere non-business-like greeting
14. Provides customers with current relevant information
15. Provides quality service in the fitting rooms, follows up with customers in a timely manner, maintains cash wrap cleanliness and attempts to add on to the sale about the product
16. Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness and captures customer information in the database
17. Sincerely thanks all customers for shopping at M&S as they exit the store, and invites them back.

Required Skills to be successful:

1. The Sales Associate should have a friendly and engaging personality and be comfortable with working with members of the general public.
2. Good verbal communication skills
3. Ability to stand for a minimum of 8 hours
4. Confident, helpful and polite and be physically fit
5. Stock replenishment

What equips you for the role:

1. High School (Bachelor Preferred)
2. 4-5 years’ experience in Fashion industry.
3. Proven ability to achieve goals.
4. Good Personality
5. Good communication skills
6. Excellent relationship skills
7. Accountability