Customer Service Associate

Duties & Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests as assigned by manager.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensuring customer satisfaction and providing professional customer support.
• Following any additional instructions from management/superior when needed.

Qualifications:

• Must be a UAE national.
• Strong phone contact handling skills and active listening.
• Customer-oriented with the ability to adapt/respond to different types of personalities.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• Fluency in Arabic is required; fluency in English is an added advantage.

Job Types: Full-time, Part-time, Permanent, Fresher

Pay: AED2,000 - AED3,500.00 per month

Expected hours: 30 - 48 per week

Application Deadline: 30/09/2024