Customer Service Agent - Dubai

Job Summary:An opportunity has arisen for a Customer Service Agent to join our D-Marine team at Jumeirah Marsa Al Arab. This role involves providing exceptional customer service and supporting the operational functions of the marina to enhance guest satisfaction and drive business growth.Responsibilities:

• Support financial evaluations of new products or service concepts proposed by the Revenue Management function through cost/benefit analysis and financial scenario modeling to assess expected profitability.
• Perform general office procedures, including responding to customer emails, preparing necessary documents for contract signing, updating the customer database, and generating regular reports.
• Prepare and issue quotes, invoices, credit notes, and berthing/leasing agreements.
• Maintain accurate records in the marina management software and ensure all data is up to date for effective operations.
• Collect security deposits and payments, ensuring proper documentation and handover to the accounting department, and process refunds for security deposits to clients.
• Participate in boat shows and other marketing events on behalf of the company to promote services and attract new customers.
• Establish, build, and maintain relationships with potential customers and businesses (agents) to drive sales and enhance customer loyalty.
• Conduct meetings and sales presentations to prospective customers and businesses (agents).
• Negotiate and close sales within established guidelines and policies, ensuring customer satisfaction throughout the process.
• Collaborate with the Marina Manager to carry out additional duties as required to ensure smooth facility operations.
• Provide exceptional customer service by actively listening to and addressing guest inquiries and concerns promptly.
• Analyze customer feedback and use it to improve service delivery and operational efficiency.

Requirements:

• Proficient in English (written and spoken); knowledge of Arabic (spoken) is an advantage.
• High level of adaptability, emotional intelligence, and interpersonal skills when interacting with internal and external guests.
• Basic knowledge of Opera version 5 and/or Opera Cloud is preferred.
• Genuine passion for serving others with strong attention to detail and problem-solving abilities.
• Experience in sales and customer relationship management.
• Ability to work effectively in a multicultural environment and collaborate with diverse teams.
• Strong organizational and multitasking skills to handle various responsibilities simultaneously.
• Familiarity with marina operations or the hospitality industry is a plus.

Level of Education:

• High school diploma or equivalent; a degree in Hospitality Management, Business Administration, or a related field is preferred.

Work Hours:

• Flexible availability required, including weekends and holidays as necessary.

Experience in Months:

• Minimum of 12 months of experience in a customer service or sales role, preferably within the hospitality or marina industry.