Customer Service Agent - D-Marin - Jumeirah Marsa Al Arab

Customer Service Agent - D-Marin - Jumeirah Marsa Al Arab

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Group's newest resort Jumeirah Marsa Al Arab will lead a new generation of Group's ultra-luxury portfolio. Nestled at the tip of a peninsula at the heart of Dubai's largest private beach, with design influences of a futuristic superyacht, Jumeirah Marsa Al Arab will feature 303 rooms, 84 suites, and 82 serviced residences set amid private landscaped gardens. It encompasses specially integrated wellness and leisure destinations and an impressive line-up of signature restaurants, including a new concept comprising 4 restaurants in 1. With all rooms offering a panoramic vista over the Arabian Sea, this statement property will mark a new epoch for Jumeirah Group.

An opportunity has arisen for a Customer Service Agent to join our D-Marin team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:

• Support the financial evaluation of new products or service concepts put forward by the Revenue Management function, through cost/benefit analysis and financial scenario modelling, in order to provide visibility on expected levels of profitability.
• To accomplish general office procedures such as customer e-mailing responses, necessary documents preparation for signing the contracts, updating customer database, regular reports etc.
• To make offers, issue invoices, credit notes, prepare berthing/leasing related agreements.
• To carry out any other duties that may be required to operate the facilities at D-Marin as requested by the Marina Manager occasionally.
• To insert all necessary data and keep records up to date to operate the marina management software properly.
• To collect security deposit, payments and hand over to the accounting department along with related reports, refund security deposit to clients.
• To participate in boat shows and other marketing events on behalf of the company.
• Establish, build, and expand relationships with potential customers and businesses (agents) to increase sales.
• Conduct meetings and sales presentations with and to potential customers and businesses (agents).
• Negotiating and closing sales with potential customers within a pre-set of rules.

The ideal candidate for this position will have the following experience and qualifications:

• Excellent English language skills (written and spoken).
• High level of agility, adaptability, and emotional intelligence when dealing with internal and external guests.
• Knowledge of Opera version 5 and/or Opera Cloud (Basic level of expertise).
• Genuinely passionate about serving others, with the ability to understand, listen, and respond effectively to requests; attentive to detail.
• Experience working in a multicultural environment.
• Strong attention to detail.

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.