Customer Service Agent

Join Our Team as a Customer Service Agent at Dubai Golf!

At Dubai Golf, we are committed to providing exceptional customer service to ensure a positive experience for every guest. As a Customer Service Agent, you will be at the forefront of interacting with our valued customers, addressing their inquiries, and resolving complaints in a polite and professional manner. Your role is essential in maintaining customer satisfaction and loyalty.

Key Responsibilities:

1. Handle customer inquiries and complaints via phone or email.
2. Answer questions regarding services and general queries.
3. Effectively use CRM systems to manage and resolve customer issues in compliance with the organization's standards.
4. Assist the Assistant Manager in implementing process improvements.
5. Take ownership of your designated responsibilities and ensure timely reporting of issues.
6. Adhere to company policies and procedures while collaborating with all departments.

Qualifications:

1. Minimum of 2 years experience in a similar customer service position.
2. Excellent communication and interpersonal skills.
3. Fluency in English (both spoken and written).
4. Strong computer literacy and CRM proficiency.
5. Ability to remain calm and multitask under pressure.
6. A positive, keen attitude with a passion for customer service and problem-solving.

If you are passionate about providing excellent customer care and enjoy working in a dynamic, customer-focused environment, we would love to hear from you!

Apply now to be part of our growing team!