Customer Service Agent

In charge of handling all organic client accounts (direct website sales) without a sales code and implementing/executing all customer needs/feedback/requests.

Partner with CPU's Production, Logistics, and Packaging departments to ensure business and operational needs of customers are met. Assist in identifying service issues as well as coordinating with other departments to come up with and implement long-term solutions.

Increase client retention by improving customer satisfaction and enhancing the overall customer experience/journey.

Assist with customer cases at higher levels like cancellations, changing items, or pausing plans after the cut-off, etc.

Identify areas for improvement within the department and then create and implement solutions. Improve processes, eliminate inefficiencies, and ensure that Moments KPIs are met monthly/annually for smooth business operations.

Community management for Social Media (IG & FB, etc.). Answer corrective actions based on performance metric reports of the Brand KPI and monitor progress and achievement.

Generally involved with the marketing and product development team.