Customer Service Agent

Tiger Group

Dubai

AED 50,000 - 200,000

Job description

Primary duty: Handle inbound/outbound customer service calls through phone, email, and in-person meetings.
Manage online guest communication: Use various booking platforms to answer questions, provide home access instructions, verify payments, and support confirmed reservations.
Collaborate with team: Identify opportunities, plan, and execute management of potential customer issues.
Learn and communicate: Understand company services and policies, staying updated on policy changes.
Handle large volume of communications: Manage calls, online messages, and Slack communications simultaneously, formulating solutions.
Attend meetings: Participate in weekly department meetings and all regular local and corporate team meetings.
Document situations: Work within our management tool to record all situations.
Maintain information: Keep homeowner and property information updated in our management tool.
Oqood system responsibilities: Responsible for application and registration for off-plan and completed properties, and the application of Title Deeds.
Client follow-up: Follow up with clients to provide lacking documents for registration applications via email.
Assist Accounts Department: Support with project construction payments and registration fees in the Escrow Account; manage Noqodi account.
Provide administrative support: Offer clerical support to other departments or individuals.
Reporting: Prepare and submit reports on registered and non-registered units on a regular basis.
Other duties: Perform other related duties as required.